AI conversation analysis

Hear what your managers really say to your customers

Upload call recordings or connect your telephony β€”
AI transcribes, detects emotions and shows exactly where deals are lost.

Get a free audit

50 calls Β· First report in 48 hours Β· No credit card

Happ β€” call analysis dashboard
Problem

Your calls are a black box

Until you hear how your team speaks with customers, you can't control how many deals are slipping away.

Managers forget to ask about budget

The prospect leaves without you knowing whether they were even qualified. 30% of calls end with the rep promising to 'think about it' β€” and nothing is followed up.

Nobody handles objections

Client says 'too expensive' β€” rep says 'ok then'. Client mentions a competitor β€” nobody reacts. That's not a script, that's surrendering the deal without a fight.

You only hear 5% of calls manually

The other 95% is a black box. You don't know how many deals are lost every day or who specifically is losing them. No control.

What AI analyzes

From voice to insights

Every call is broken down into emotions, scoring, rejection reasons and recommendations β€” automatically, no manual listening.

Today Β· 142 calls Score
100 50 0
avg 66
92
Sarah K.
78
Andrew M.
67
Irene S.
54
Peter V.
41
Michael L.
Leader Average At risk
5 / 8 managers

Score for every manager

AI evaluates 100% of calls against your checklist: opening, needs discovery, objections, closing.

Call emotions 08:42
😊 Interest πŸ€” Doubt πŸ˜• Refusal

Emotions and tone

Where the customer "decided," where interest faded β€” from pace, pauses, and voice tone.

M
Hello! How can I help?
Looking for a CRM for a 12-person team
M
What budget are you considering? βœ“ Key

Transcription UA / EN

Full transcript with timecodes, highlighted phrases, and key moments.

Results in 48 hours
100%

of calls analyzed automatically β€” instead of 5% manual spot-checking.

Team benchmark Β· alerts Β· KPIs
Price
38%
Timing
24%
Competitor
18%
Distrust
12%

Top rejection reasons

AI labels why customers walk away after a call β€” and where exactly to adjust the script.

Works with your telephony

Ready-made connectors for Binotel, Phonet, Ringostat, UniTalk, Asterisk. Or upload MP3/WAV manually. First report β€” 48 hours after connection.

Binotel Phonet Ringostat +5
How it works

Get started in 3 steps

From connecting your telephony to your first report β€” in 48 hours.

1

Connect your telephony or upload recordings

Binotel, Phonet, Ringostat, Asterisk β€” one click. Or drag MP3/WAV files into the interface.

2

AI listens and transcribes

UA / EN recognition, emotions, conversation stages, objections β€” all broken down per manager.

3

Get scoring and rejection reasons

Team benchmark, top lost deals, training recommendations β€” all in your dashboard.

Integrations

Works with your telephony and CRM

Ready-made connectors for popular telephonies and CRMs β€” no developers required.

Telephony

Binotel
Binotel
Ringostat
Ringostat
Phonet
Phonet
UniTalk
UniTalk

CRM

KeyCRM
KeyCRM
NetHunt
NetHunt
SalesDrive
SalesDrive

Also: Odoo Β· Bitrix24 Β· Pipedrive Β· Google Sheets Β· HubSpot

Pricing

Choose your plan

Transparent pricing by minute volume. Every feature available on every plan.

For small call centers
Mini Β· 900 minutes
$99 /mo
Try for free
  • Every telephony supported
  • UA / EN transcription
  • Manager scoring
  • Emotion recognition
  • Weekly email reports
  • CRM integration
For sales teams
Basic Β· 3,000 minutes
$299 /mo
Try for free
  • Every telephony supported
  • UA / EN transcription
  • Manager scoring
  • Emotion recognition
  • Weekly email reports
  • CRM integration
  • Custom KPIs and scripts
  • Automatic alerts
For large teams
Pro Β· 9,000 minutes
$599 /mo
Try for free
  • Every telephony supported
  • UA / EN transcription
  • Manager scoring
  • Emotion recognition
  • Weekly email reports
  • CRM integration
  • Custom KPIs and scripts
  • Priority support
For large organizations
Unlimited minutes Enterprise

Custom

  • Unlimited minutes
  • Dedicated account manager
  • QA process training
  • 24/7 support
  • Advanced analytics
  • White-label solution
  • Custom models
  • SLA guarantees
  • On-premise deployment
  • API access
  • Contact us
    FAQ

    Frequently asked questions

    Answers to common questions about call analysis

    How accurate is the transcription?

    For clean recordings in English, Ukrainian or Russian β€” 94–97%. For noisy or multi-speaker audio β€” 88–92%. We use our own models tuned to real business-conversation context.

    Which telephonies do you integrate with?

    Binotel, Phonet, Ringostat, UniTalk, Asterisk, Zadarma β€” ready connectors. For anything else β€” upload MP3/WAV manually or via API. We'll set up a custom integration in 1–2 days.

    Is it safe to upload call recordings?

    Yes. All recordings are encrypted (AES-256) in transit and at rest, accessible only to your team. GDPR-compliant, data stored in EU, we sign NDA and DPA.

    How long does processing take?

    A 10-minute call is analyzed in 2–4 minutes. Bulk processing (1,000+ recordings) β€” a few hours. Email and in-platform notifications when your report is ready.

    Do I need a separate HAPP subscription?

    No. If you already use our voice module β€” call analysis is included inside the platform. You can buy a standalone analytics subscription if your recordings live in another service.

    What's included in the report?

    Transcription with timecodes, manager scoring on 10+ criteria, top missed opportunities, emotion heatmap, objection list, team benchmark, training recommendations.

    Ready to transform your customer calls?
    Get started in minutes!

    +380